We ask for proof of address to verify your identity and ensure we hold up-to-date information should we need to contact you.
We require proof of address from most customers, as this helps us evaluate the risk when calculating premiums.
What documents can I use to prove my address?
You can prove your address by providing any of the following documents in PDF format, from the past 90 days, clearly showing your name and address:
- Utiity bill
- Council tax bill
- Internet, landline or phone bill
- Tenancy agreement - signed and dated
- Letter from the Department for Work and Pensions
- Electoral Registration Letter
- Letter from HMRC
- TV license
- A bank statement (excluding online banks and recently updated bank statements)
- DVLA letter
- NHS letter
- Home Office Letter
- Pension letter
- A loan or credit agreement letter
Always try to upload your document in PDF. In some cases, we may be able to accept photographs or screenshots.
I don't have any proof of address
If you are struggling to provide one of your documents, simply get in touch through a Live Chat. You can start a chat through the app or the Help page on our website. One of our team members will be more than happy to discuss your situation and help you with your options.
Why is it important to update my address?
We need to know if any of the details on your policy change. This is because your policy might be invalidated in the event of a claim if your address isn't up to date.
Here’s a list of documents we don’t accept as proof of address
