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Make changes to my cover

How do I change my personal details?
How do I add my UK licence?
Can I pause my insurance policy?
How do I add a driver to my policy?
How do I change the vehicle on my policy?
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My claim-free discount (NCD)

What should I do if I don’t have NCD proof?
Will you accept my NCD if I was not the main policy holder?
How do I get my NCD Certificate from Marshmallow?
How can I prove my No Claims Discount?
How to download your NCD email as a .pdf document
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Document requests

What if I have a temporary address?
What documents don't you accept as proof of my UK address?
What documents do you accept to prove my occupation?
Why do you ask for additional documents?
How do I prove my UK address?
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What I’m covered for

How long is an International Licence valid for in the UK?
Why isn't my car showing up on ask MID yet?
Can I drive someone else's car?
Can other people drive my car?
Is my car insured?
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ID and driver’s licence checks

I didn't receive my text message to do the ID Check
How long do I have to complete the ID check?
Why do I have to do an ID check?
How to do the ID check
Why do you ask for proof of ID?
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My account and policy documents

What do I do if I can't log into my account?
Will you send my policy documents by post?
Where are my policy documents?
How to understand your policy documents
How do I log into my Marshmallow Account?
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Certificates & awards

Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: 11005345). Our registered address is 66 City Road, EC1Y 1BD.