Get help with money worries

Here’s how we can support you through this difficult time.

Coping with the rising cost of living

Energy, food and living – all of these costs have gone up sharply in recent years. Because of this, we know many people are struggling to make ends meet. It might be that you need some extra support where you didn’t before.

If you can’t pay for certain monthly costs (like your car insurance), there are ways we can help. Please get in touch with our friendly team using Live Chat on the Marshmallow app to discuss your options.There are also lots of free resources available to support you through this difficult time. We’ve listed the ones we trust below.

Signs of financial stress

If you’re worried about money, it’s best to seek help sooner rather than later. You might need some extra support if:

How can we help?

If your policy has been cancelled and you owe a balance, or you’ve missed a monthly payment, please get touch as soon as possible. The sooner you reach out, the sooner we can help.

How can we help?

If you're struggling to pay, please get touch as soon as possible.

If your policy is active
Get in touch with our Customer Support team to talk about any missed payments. Just tap Live Chat in the Marshmallow app.

google play app store
If your policy is cancelled
You may owe a balance on your account. Get in touch with our Collections team directly by email or phone.

Email:
Phone: 020 4586 0856
If your policy is active
Get in touch with our Customer Support team to talk about any missed payments. Just tap Live Chat in the Marshmallow app.

google play app store
If your policy is cancelled
You may owe a balance on your account. Get in touch with our Collections team directly by email or phone.

More ways to get support

You can get free, independent advice from these organisations.

Citizens Advice Bureau

A national network who provides free, confidential advice to help people with financial and legal issues.

Website: citizensadvice.org.uk


Find your local office: Search the website for contact details.

StepChange

A national network who provides free, confidential advice to help people with financial and legal issues.

Website: stepchange.org

Phone: 0800 138 1111

National Debtline

An independent debt charity. You can call them for free, impartial advice on a range of debt-related issues.

Website: nationaldebtline.org

Phone: 0808 808 4000

Money Helper

A government-backed service who offers free, impartial advice on all things to do with money and pensions – including debt and financial problems.

Website: moneyhelper.org.uk

Phone: 0800 138 7777

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Answers to important questions

What if I am in financial difficulty due to the cost of living crisis?
What happens if I miss a monthly instalment (repeat card charge)?
What happens if I miss a PremFina direct debit payment?
Can I change my bank details for my monthly payments?
Who are PremFina?