Here’s how we can support you through this difficult time.
Coping with the rising cost of living
Energy, food and living – all of these costs have gone up sharply in recent years. Because of this, we know many people are struggling to make ends meet. It might be that you need some extra support where you didn’t before.
If you can’t pay for certain monthly costs (like your car insurance), there are ways we can help. Please get in touch with our friendly team using Live Chat on the Marshmallow app to discuss your options.There are also lots of free resources available to support you through this difficult time. We’ve listed the ones we trust below.
Signs of financial stress
If you’re worried about money, it’s best to seek help sooner rather than later. You might need some extra support if:
- You’re struggling to pay your essential household bills
- You’re being contacted about missed payments or unpaid balances
- Your ability to work is affected by your own or someone else’s illness
- You’ve lost your job or had a reduction in your regular income, like salary or benefits
- You often spend more than your income allows, or rely on borrowing
- Your credit score is getting lower
How can we help?
If your policy has been cancelled and you owe a balance, or you’ve missed a monthly payment, please get touch as soon as possible. The sooner you reach out, the sooner we can help.
If your policy is active
Get in touch with our Customer Support team to talk about any missed payments. Just tap Live Chat in the Marshmallow app.
If your policy is cancelled
You may owe a balance on your account. Get in touch with our Collections team directly by email or phone.
Email: debtresolution@marshmallow.co
Phone: 020 4586 0856
More ways to get support
You can get free, independent advice from these organisations.
Citizens Advice Bureau
A national network who provides free, confidential advice to help people with financial and legal issues.
Website: citizensadvice.org.uk
Find your local office: Search the website for contact details.
StepChange
A national network who provides free, confidential advice to help people with financial and legal issues.
Website: stepchange.org
Phone: 0800 138 1111
National Debtline
An independent debt charity. You can call them for free, impartial advice on a range of debt-related issues.
Website: nationaldebtline.org
Phone: 0808 808 4000
Money Helper
A government-backed service who offers free, impartial advice on all things to do with money and pensions – including debt and financial problems.
Website: moneyhelper.org.uk
Phone: 0800 138 7777
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Answers to important questions
