Already opened a claim with us? Our helpline is for new claims only. If you have any questions about an existing claim, please get in touch with us on Live Chat. You’ll find it on the app.

Want to chat about an existing claim?

Our accident helpline is for new claims only. If you have any questions about an existing claim,  please get in touch with us on Live Chat. You’ll find it on the app.

How can we help?

Tell us what happened. We’ll point you in the right direction.

Already opened a claim with us? Our accident helpline is for new claims only. If you have any questions about an existing claim, please get in touch with us on Live Chat. You’ll find it on the app.

Call us within 24 hours.

The quicker you call, the more we can help.

Call us within 24 hours.  Here’s what you’ll need.

The quicker you call, the more we can help.

First, we’ll ask you to verify some personal details, like…

Your name.
Your policy number (you’ll find this on the app).
Your date of birth.

Then, we’ll ask about the accident.

What happened?
Think about what was happening just before, what you did, and what other people did.

When and where did it happen?
Location is key! But also think about the road. Were you on a junction, or coming up to traffic lights?

What was the weather like?
Think about the driving conditions. Like how clear it was, or how wet the road was

Note things like this down as soon as you can. It’s amazing how quickly we forget things.

We’ll want to know about the damage.

What’s the damage?
We’ll ask you to tell us what was damaged. Is it your car? Someone’s fence? Is anyone injured?

Is your car safe to drive?
If you’re not able to drive it away from the scene, we’ll pick it up for you and take it to a safe place

Where is your car now?
At home? Still on the road? If it was blocking traffic, the police may have taken it to a safe place.

Take lots of photos of the damage, and the scene of the accident. We’ll ask for them later.

And we’ll ask if anyone else was involved.

What's their full name and phone number?
We’ll make sure they’re ok, and we’ll handle any repair or compensation arrangements on your behalf.

What's their car’s registration plate?
This gives us all the information we need about the vehicle. Without it, a claim can take a lot longer to settle.

Who are they insured by?
We’ll need to know who the other driver is insured by. This will make the process quicker and easier!

Always collect the details of any other drivers involved, and the phone number of any witnesses.

What happens after?

If you decide to make a claim,  we’ll get to work.

We’ll organise repairs or replacements.

We have a huge network of garages and repairers. We’ll pick the best one for you, and take care of everything.

Get your replacement courtesy car  (if it’s included in your plan).

Have courtesy cover in your plan? Get a replacement car (if available) while yours is being fixed. Have the upgrade? You’ll also get one if it’s damaged beyond repair, so you can find a new one.

We’ll update you on all progress.

Sometimes, you’ll get updates from our partners, too. And if you have any questions, we’re just a Live Chat away.

When you call, here’s what you’ll need.

The more information you have, the better!

First, we’ll ask you to verify some personal details, like…

Your name.
Your policy number (you’ll find this on the app).
Your date of birth.

Then, we’ll ask about the accident.

What happened?
Think about what was happening just before, what you did, and what other people did.

When and where did it happen?
Location is key! But also think about the road. Were you on a junction, or coming up to traffic lights?

What was the weather like?
Think about the driving conditions. Like how clear it was, or how wet the road was.

Note things like this down as soon as you can. It’s amazing how quickly we forget things.

We’ll want to know about the damage.

What’s the damage?
We’ll ask you to tell us what was damaged. Is it your car? Someone’s fence? Is anyone injured?

Is your car safe to drive?
If you’re not able to drive it away from the scene, we’ll pick it up for you and take it to a safe place.

Where is your car now?
At home? Still on the road? If it was blocking traffic, the police may have taken it to a safe place.

Take lots of photos of the damage, and the scene of the accident. We’ll ask for them later.

And we’ll ask if anyone else was involved.

Their full name and phone number?
We’ll make sure they’re ok, and we’ll handle any repair or compensation arrangements on your behalf.

Their car’s registration plate?
This gives us all the information we need about the vehicle. Without it, a claim can take a lot longer to settle.

Who are they insured by?
We’ll need to know who the other driver is insured by. This will make the process quicker and easier!

Always collect the details of any other drivers involved, and the phone number of any witnesses.

What happens after?

If you decide to make a claim,  we’ll get to work.

We’ll organise repairs or replacements.

We have a huge network of garages and repairers. We’ll pick the best one for you, and take care of everything.

Get your replacement courtesy car  (if it’s included in your plan).

Have courtesy cover in your plan? Get a replacement car (if available) while yours is being fixed. Have the upgrade? You’ll also get one if it’s damaged beyond repair, so you can find a new one.

We’ll update you on all progress.

Sometimes, you’ll get updates from our partners, too. And if you have any questions, we’re just a Live Chat away.

1

Make sure you’re safe

After an accident has happened, make sure you and anyone else involved are safe.

2

Have information ready

Once you can see everyone is safe, you’ll need to collect the contact information of the people involved & detail information about the accident.

3

Tell us what happened

Call us and let us know the details of what happened. We’ll get to working on it immediately.

You accidentally go into the back of a car on your way to the shops. Luckily no one is hurt.

You collect the information of the person you crashed into as well as take pictures of the scene. You give our claims line a call.

Fortunately, you have Comprehensive insurance so we’ll cover the damage to the other car and any injuries people may have sustained.

We also cover any damage to your vehicle. We’ll put it into one of our partner repair shops as quickly as possible.

When this is happening, you get a rental car and we keep you updated on how your repair is coming along.

Once your vehicle is repaired you’ll be back on the road!

Damage

Theft

Injury

0800 060 8622

Your fault or not, call us today.

You can call us 24/7. It’s quick and easy

Dedicated accident and claims support

£66 million+ paid out in accident support

How can we help?

How can we help?

Want to chat about an existing claim?

Call us within 24 hours.

How can we help?

Call us within 24 hours.