We work very hard to provide the best service and product possible. However, if you're unhappy with us, you have the right to complain.
For more information on our complaints handling procedure or if you would like to submit a formal complaint, please go to our Complaints Policy section. If you do wish to make a complaint then please leave your full name, explain what your complaint is about, and what your ideal resolution would be.
The complaint will be investigated by our complaints team, and we'll get back to you within 8 weeks.
Contact the Online Dispute Resolution service
If you bought one of our products online, you can also refer your complaint to the European Online Dispute Resolution platform.
This service passes on your details to the most appropriate dispute resolution service for the product you’ve bought. For insurance products this is likely to be the Financial Ombudsman Service.
