What happens if I miss a direct debit payment?
If you have missed a direct debit payment, we will email you to let you know and our finance partner, Premfina, will attempt to take the payment again in around 9 working days.
If you'd like to pay before the 9 days, simply go to the Premfina website, enter your Premfina agreement number and your last name and you will be given the option to make the payment.
Please note that Premfina add a £27.50 late fee for each missed direct debit payment.
What happens if the second payment fails?
If the second payment fails, we will be in touch again with a payment deadline. If you do not make the payment by this deadline your policy may be cancelled.
How can I prevent this happening again?
If you would like to change your due date or bank details, then please get in touch with us by Live Chat.
You can start a chat through the Help section in the Marshmallow app, or from the Help page on our website.
I’m not sure if I’m going to be able to make my monthly premium, what should I do?
If you’re concerned about missing a payment, please contact us through our Live Chat so we can let you know about the different options of support we can offer to help. You can also see more information on our FAQ pages.
